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How a dairy
company used
Business Process
Mapping and
Optimization to meet
quality and efficiency
goals
AT A GLANCE
Annual cost
saving of
approximately
INR 1,14,57,000
$150,000
AT A GLANCE
A team of 100 business analysts performed value-added activities instead of manual testing
AT A GLANCE
Providing accurate process information reduced the opportunity cost of making process optimization decisions
AT A GLANCE
Overall, the technology helped analyse, define, map, and optimize business processes and workflows
How a dairy company used
Business Process Mapping and Optimization to meet quality and efficiency goals
Background
Challenges
As the company added more lines of business and expanded into new regions, they found that manual testing was performed in different locations and on disparate systems.
As the company added more lines of business and expanded into new regions, they found that manual testing was performed in different locations and on disparate systems.
This meant the company had:
Testing which was dependent on available documentation and was time-consuming and error-prone.
Multiple versions of each of its business processes
Manual testing which was being used to validate changes in the enterprise
Goals & Objectives
This meant the company had:
1
Reduce manual effort
2
Reduce time taken to perform tasks
3
Ensure complete elimination of human errors
Solution
Our experts recognized the importance of using unique business process discovery and optimization technology to meet the client’s goals.
They introduced AssistEdge as a technology to support both the IT and business teams of our client, to help them meet their shared goal of process understanding.
The technology was used to:
Analyze and automatically discover business processes as users perform their usual daily activities
Eliminate the need to create charts, manual interview processes or modelling
Capture processes from start to finish, including keystrokes and screenshots in order to create a complete visual view of business process variations and practic
Process discovery which also helped the company automatically generate step-by-step documentation and flowcharts
Outcome
A team of 100 business analysts performed value-added activities instead of manual testing
Providing accurate process information reduced the opportunity cost of making process optimization decisions
Overall, the technology helped analyse, define, map, and optimize business processes and workflows
A team of 100 business analysts performed value-added activities instead of manual testing
Providing accurate process information reduced the opportunity cost of making process optimization decisions
Overall, the technology helped analyse, define, map, and optimize business processes and workflows